Job Information

UPMC Telephone Operator in Washington, Pennsylvania

Ready to thrive in a fast-paced environment? As a telephone operator in our busy facility, you’ll manage high call volumes with efficiency and professionalism, connecting patients and staff seamlessly. Work with a supportive team where your communication skills shine and every call makes a difference! If you’re ready for a rewarding challenge, apply today!

Responsibilities:

  • May train new operators.

  • May be required to do system data entry on request.

  • Provide service to multiple answering service clients utilizing individualized protocols.

  • Process appropriate emergency code or STAT page.

  • Initiate voice pages when required.

  • Provide Physician on call information to requesting individuals.

  • Use required phrasing at all times when answering telephone calls.

  • Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.

  • Determine callers requirements (extension desired, information requested, etc.) and transfer call.

  • Provide status report on any page in progress to the individual requesting the page.

Schedule:

  • Primary shifts are 4PM-12AM and 12AM-7:30AM, but must be able to also work other daylight and afternoon shifts as needed.

Qualifications:

  • High school graduate or equivalent.

  • 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience.

  • Must be able to work all shifts, 7 days a week.

  • Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.). Licensure, Certifications, and Clearances: UPMC is an Equal Opportunity Employer/Disability/Veteran