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Sr. Manager, Quality
Reference #18660
Waterdown, Ontario
About the Role
This is a key leadership position within our Operations organization, leading the Quality Assurance function for multiple facilities. The Senior Manager of Quality will oversee the quality management system for our entire portfolio of products and processes, including, but not limited to inspections, quality engineering, and audit requirements. This role will have several direct reports, as well as a dotted line direct report from Supplier Quality.
Tasks to be Accomplished
Collaborate in formulating strategic plans and take the lead role to implement the approved plans relating to the Quality Management System (QMS)
Accountable for maintaining the QMS to meet ISO 9001 standard and to continually improve the QMS to meet the business needs including compliance to the AS9100D standard
Direct key Quality Engineering staff to achieve business objectives.
Lead and promote a culture of continuous improvement and operational excellence.
Manage, mentor, and train Quality Engineering leadership.
Define key performance metrics and drive performance to meet targets.
Ensure compliance with AS9100D requirements.
Plan, develop, and direct our quality assurance programs to ensure compliance with process, product, and service requirements
Establish annual operating plans (budgets) necessary to achieve the goals of the overall strategic plan
Ensure all staff are aligned with L3Harris mission, vision, values, goals and the overall objectives of the corporation
Direct key staff in Quality Assurance and ensure quality goals are met.
Ensure compliance to EH&S and security guidelines
Review monthly results with business leaders to evaluate progress toward achievement of operating plans. Identify and implement appropriate business metrics to monitor performance and communicate with staff.
Manage, mentor and train staff as appropriate.
Define key performance metrics and drive performance to meet goals
Foster collaborative relationships with the Manufacturing, Service Center, Supply Chain, Configuration Management, Engineering, Quality, Program Management and Finance groups.
Implement corrective/preventative measures to address customer concerns as well as manage and report on the cost of non-conformance
Skills Required
Strong analytical skills to investigate and resolve Quality issues.
Effective management and leadership skills with a team-oriented attitude.
Excellent communication skills: written, verbal, interpersonal, and presentation.
Advanced Problem Solving Capabilities
Process and Standardization Driven
Strong organizational skills with a solid technical aptitude.
Ability to prioritize workload and coordinate activities across multiple departments.
Skilled facilitator, able to create cohesive, engaged teams.
Record of accomplishment of building strong relationships with organizational leaders.
Understanding of aerospace/military maintenance planning concepts.
Advanced proficiency in Microsoft Office tools, especially Word, Excel, PowerPoint, MS Project, and Visio.
Strong ERP system knowledge.
Knowledge of Lean Manufacturing methods.
Experience & Education Requirements
Bachelor’s degree or equivalent combination of educational and professional experience.
10+ years of related Quality experience in a senior leadership role
Strong Operational experience and proven track record in implementing continuous improvement programs.
Thorough and comprehensive knowledge and experience with ISO 9001 and AS9100D
Knowledge of and experience with continuous process improvement techniques and tools such as Six Sigma, Total Quality, Capability Maturity Model – Integrated (CMM-I), etc.
Experience in aerospace/military product support an asset
Must be eligible to meet requirements for Controlled Goods Program (CGP)
L3Harris Technologies is proud to be an Affirmative Action/Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.