Job Information

HumanKind Ministries, Inc. Program Manager - Homeless Services in Wichita, Kansas

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13231592

The Program Manager-Homeless Services oversees the daily operations, staff, and services of shelter services and outreach program to ensure a safe, supportive, and trauma-informed environment for clients. This role is responsible for maintaining shelter programming standards, supervising staff, ensuring compliance with funding requirements, and working collaboratively with internal and external community partners to support clients.

Duties and Responsibilities

  • Oversee all shelter operations, ensuring a clean, safe, and welcoming environment 24/7.
  • Implement and monitor shelter policies, procedures and best practices.
  • Ensure compliance with organizational culture/policies, local/state regulations, and funding contract requirements.
  • Ensure that program data is being collected and evaluate outcomes and improve services.
  • Prepare reports board members and reports for leadership as needed.
  • Recruit, train, schedule, and supervise shelter staff, including case managers, advocates, and support staff.
  • Facilitate regular team meetings and provide ongoing coaching and performance evaluations.
  • Coordinate staff development and training on topics such as crisis intervention, de-escalation, and harm reduction.
  • Support staff in addressing client needs, crises, and conflicts as they arise.
  • Ensure clients receive quality supportive services while maintaining an equity-centered approach to client care.
  • Coordinate and attend meetings with community organizations and service providers to connect clients with resources such as housing, employment, mental health, and medical services.
  • Monitor shelter capacity and oversee intake processes to prioritize vulnerable individuals and families.
  • Maintain safety protocols and emergency procedures for clients and staff.
  • Manage program budgets, supplies, and facility needs in collaboration with leadership.

Working Conditions and Physical Requirements

This position requires onsite presence at the shelter location. The position is regularly required to make use of close vision to read. While performing the duties of this job, the employee is frequently required to sit, speak with employees and clients, and use a computer. The employee is frequently required to stand and walk. May be required to hold a valid drivers license without restrictions. May be required to acquire and maintain a Food Handlers certification. Must be able to lift 25lbs with or without assistance.

Work may involve exposure to individuals in crisis and/or experiencing mental health challenges. Fast paced and dynamic environment with frequent problem-solving required. Additional time may be required outside the normal work schedule. On-call rotation required.

Direct Reports

Up to 10 non-exempt full-time employees

HumanKind Ministries is an Equal Opportunity Employer

\ Work Location: In person